CONVERSATION...
a)     Complain about a there different problems and request to fix the problem and make a promise.
Problem: I forgot clean up my mother´s house and she is very angry with me.
Mother: Gined, why you didn´t  clean the house.
Gined: Oh, i´m sorry I couldn´t clean it.
Mother: well, would you mind cleaning the house right  now?
Gined: okay, no problem
Mother: fine thank you.
Gined: I’ll  make sure don´t forget it again.
b)    Apologize and give an excuse admit your mistake, make an offer and finally make a promise make a request.
Problem: My cat attack my friend
Friend: Gined, your cat attacks me this morning?
Gined: I’m  very sorry. I didn´t close the door.
Gined: It´s  my fault. I could take you to the hospital?
Friend: No, i´m fine, don´t  worry about me.
Gined: okay.
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